Our Services

Your good name is important to you, and it's important to us.

If you need a criminal defence:

• We look after you every step of the way, from police station to final court hearing
• We help you apply for legal aid
• We work closely with you to prepare your case to the highest standard
• We select the best barristers and experts to assist your case
• We are available to you in emergencies, 24 hours a day

Our experienced criminal solicitors deal with all levels of work, from simple matters to serious and complex cases, across the South West. We are conveniently located in the heart of Exeter.

Contact us now to see how we can help you.

Motoring Offences

Legal aid is not usually available for motoring offences. Set out here are our indicative prices for fixed fee work:

• Guilty plea £250 plus VAT
• Exceptional Hardship £350 plus VAT
• Trial £750 plus VAT

If your matter could lead to a more complex trial we can give you a quote dependent on the circumstances.

Client Satisfaction / Complaints

We want to give you the best possible service. However, if at any point you are not satisfied with the service we have provided then you should inform us immediately, so we can try and resolve the issue.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to find resolution at this stage. If you would like to make a formal complaint, then you can access our complaints process here. Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

• Within six months of receiving a final response to your complaint

And

• No more than six years from the date of act/omission; or
• No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them;

Contact details

Visit: www.legalombudsman.org.uk
Call: 0330 555 0333 between 09:00 and 17:00
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to how you can raise your concerns with the SRA at www.sra.org.uk/consumers/problems/report-solicitor